Terms & Conditions
Budget Chauffeurs
www.budgetchauffeurs.com
Welcome to Budget Chauffeurs.
These Terms & Conditions explain how our chauffeur services operate, what is included in your booking, and the policies that apply to cancellations, waiting time, itinerary changes and other aspects of your journey.
Please read them before confirming your reservation.
1. About Us
Budget Chauffeurs is a trading name of Dublin Chauffeur Services Ltd, a company registered in Ireland.
Trading Name: Budget Chauffeurs
Legal Entity: Dublin Chauffeur Services Ltd
Business Address: Nesta Business Centre, Suite 302, Old Airport Road, Santry, Dublin, D09 HP96
Email: bookings@budgetchauffeurs.com
Website: www.budgetchauffeurs.com
All services booked through Budget Chauffeurs are provided by Dublin Chauffeur Services Ltd, either directly or through approved transport partners operating on its behalf.
Throughout these terms, “Budget Chauffeurs,” “we,” “our” and “us” refer to the service provider identified above. “Customer,” “client,” “passenger” and “you” refer, as appropriate, to the person making the reservation or travelling.
Services may be performed using our own vehicles and chauffeurs or through approved transport partners operating on our behalf.
These terms apply to bookings made through our website, by email, by telephone or through our authorized booking systems, unless different terms have been expressly agreed in writing.
Nothing in these terms limits any rights you have under applicable consumer law.
2. Our Chauffeur Services
Budget Chauffeurs provides pre-booked private chauffeur transportation, including:
Airport transfers
Long-distance private transfers
Hourly and full-day Chauffeur As Directed services
Private transportation for families and groups
Our service includes a professional chauffeur and an appropriately maintained vehicle from the agreed vehicle category.
Our chauffeurs are professionally dressed, and complimentary bottled water is provided on board.
Wi-Fi is not a standard feature of Budget Chauffeurs vehicles and is not guaranteed.
All journeys are subject to vehicle availability, operational requirements and the details confirmed at the time of booking.
3. Vehicle Categories
Budget Chauffeurs offers the following vehicle categories:
Executive Saloon: Škoda Superb, BMW 5 Series, Audi A6 or similar.
Executive MPV: Ford Tourneo Custom, Volkswagen Caravelle or similar.
Executive Minibus: Ford Transit executive minibus or similar.
Vehicle makes, models and photographs displayed on our website are illustrative.
Unless a particular vehicle has been expressly guaranteed in writing, Budget Chauffeurs reserves the right to provide a comparable or higher-category vehicle at no additional charge.
Any substitute vehicle must be suitable for the confirmed passenger numbers, luggage requirements and booked service.
If we cannot provide a suitable vehicle or the service agreed, we will contact you to discuss an appropriate alternative or the remedies available to you under applicable law.
4. Booking and Confirmation
Bookings may be requested through our website, online reservation system, telephone or email.
Submitting a quotation request does not constitute a confirmed reservation.
A booking is confirmed only once full payment has been successfully received and Budget Chauffeurs has issued an official booking confirmation. Until both conditions have been met, the reservation is not confirmed and vehicle availability is not guaranteed.
Each confirmed booking will include a reservation reference and details of the agreed journey.
Please check your confirmation carefully, including:
Pickup date and time
Pickup and destination addresses
Flight details, where applicable
Number of passengers and luggage
Vehicle category
Contact details
Agreed fare and additional services
Any errors should be reported as soon as possible, quoting your reservation reference.
Customers are responsible for providing accurate booking information and advising us promptly of any changes.
5. Pricing and Payment
Full payment is required at the time of booking.
All reservations must be paid in full before they can be confirmed.
Submitting a booking request or receiving a quotation does not constitute a confirmed reservation.
A booking is confirmed only once:
The customer has accepted the quotation and applicable booking conditions.
Full payment has been successfully received.
Budget Chauffeurs has issued an official booking confirmation.
Until these conditions have been met, vehicle availability is not guaranteed.
All payments are processed on behalf of Budget Chauffeurs by Dublin Chauffeur Services Ltd through our approved payment providers.
Confirmed fares include applicable VAT, mileage, tolls, parking and any agreed supplements.
Additional services requested after confirmation, such as extra waiting time, additional stops or changes to the itinerary, may incur further charges. These will be communicated to the customer for approval where reasonably possible and may be invoiced separately.
All cancellations and refunds are subject to our Cancellation Policy and applicable consumer law.
6. Airport Transfers and Meet-and-Greet
Airport collections include our professional meet-and-greet service.
Your chauffeur will meet you at the designated meeting point communicated in your booking information.
Budget Chauffeurs generally uses standard public airport parking facilities rather than the dedicated VIP chauffeur car park at Dublin Airport.
This may involve a longer walk to the vehicle than a premium chauffeur collection.
Passengers should follow the meeting instructions provided and contact our office promptly if they are unable to locate their chauffeur.
7. Flight Tracking and Airport Waiting Time
For airport collections, we monitor the flight number provided at the time of booking.
Sixty minutes of complimentary waiting time are included from the moment the aircraft actually lands, rather than from its originally scheduled arrival time.
If the aircraft arrives later than scheduled, the complimentary waiting period begins at the actual landing time.
Passengers are responsible for providing an accurate flight number and informing us of changes, including a replacement flight.
Flight tracking does not guarantee unlimited chauffeur availability in the event of major disruption, flight changes or extended delays.
If you anticipate taking longer than the complimentary waiting period to reach your chauffeur, please contact our office as soon as possible.
Additional waiting may be accommodated subject to availability and the applicable charges in Section 9.
8. Waiting Time at Other Pickup Locations
For all pickups other than airport arrivals, 15 minutes of complimentary waiting time are included.
This period begins at the scheduled pickup time, even if the chauffeur arrives early.
If the passenger is not ready within the complimentary period, additional waiting charges may apply, subject to vehicle and chauffeur availability.
Customers should notify Budget Chauffeurs as soon as possible if they expect to be delayed.
9. Additional Waiting Charges
Waiting beyond the complimentary allowance is charged at the following rates:
Vehicle CategoryAdditional WaitingExecutive Saloon€55 per hourExecutive MPV€75 per hourExecutive Minibus€100 per hour
Additional waiting is charged per hour or part thereof.
This means any additional waiting beyond the complimentary allowance is rounded up to the next full hour.
For example, an additional 10 minutes of waiting in an Executive Saloon attracts a €55 charge. An additional 75 minutes attracts a €110 charge.
Extended waiting is subject to driver and vehicle availability. Customers should not assume that the chauffeur can remain available indefinitely.
Additional waiting charges agreed or incurred under these terms may be invoiced separately after the journey.
10. Cancellation and Rescheduling Policy
We understand that travel plans sometimes change.
Free cancellation: You may cancel your booking free of charge when you notify Budget Chauffeurs at least 48 hours before the scheduled pickup time.
Free rescheduling: You may request to change your booking date or time at least 48 hours before the scheduled pickup, subject to vehicle availability and any difference in fare.
Less than 48 hours before pickup: Cancellations made with less than 48 hours' notice are subject to a charge of up to 100% of the confirmed booking price, and no refund is ordinarily available.
Date or time changes requested with less than 48 hours' notice are not permitted under our standard booking policy.
Cancellation and rescheduling requests must be made by emailing bookings@budgetchauffeurs.com and quoting your reservation reference.
The notice period is calculated from the scheduled pickup time in Irish local time for journeys beginning in Ireland, or the local time at the agreed pickup location for journeys beginning elsewhere.
The cancellation policy applies to airport transfers, long-distance transfers, Chauffeur As Directed bookings and group transportation unless different conditions have been agreed in writing.
Nothing in this section affects your statutory rights where Budget Chauffeurs cancels a service, fails to provide the agreed service or otherwise breaches applicable consumer law.
11. Flight Cancellations
If your flight is cancelled, please notify Budget Chauffeurs as soon as possible.
Our standard cancellation and rescheduling policy applies to customer-requested cancellations arising from airline cancellations, subject to applicable law and the circumstances of the booking.
A flight cancellation does not automatically entitle the customer to a refund outside the agreed cancellation period.
Where a cancellation charge applies, we can provide an invoice or written confirmation of the amount charged to support any claim you may wish to make with your airline or travel insurance provider.
Reimbursement by an airline or insurer is not guaranteed and depends on the relevant terms and circumstances.
If your flight is delayed rather than cancelled, our flight-tracking and airport waiting provisions apply.
12. Passenger No-Shows
A no-show occurs when the passenger does not attend the agreed pickup location within the complimentary waiting period and cannot be contacted despite reasonable attempts to reach them.
For airport collections, the complimentary period is 60 minutes from actual aircraft landing.
For other pickup locations, the complimentary period is 15 minutes from the scheduled pickup time.
If the passenger has not arrived at the end of the complimentary waiting period, the following procedure applies:
The chauffeur will attempt to contact the passenger using the contact information supplied.
If unsuccessful, the chauffeur will contact the Budget Chauffeurs reservations office.
Our office will make a further attempt to contact the passenger.
Where a separate booking contact has been provided, we will also attempt to contact that person.
If these attempts are unsuccessful, the office may authorize the chauffeur to leave the pickup location.
A journey recorded as a no-show is ordinarily non-refundable, subject to applicable law and the circumstances of the service.
If the passenger contacts us and wishes to extend the waiting period, we will advise whether an extension is available and what additional charges apply.
The chauffeur will not be released solely at their own discretion without authorization from the reservations office.
13. Additional Stops and Route Changes
Our fixed transfer fares cover the pickup and destination locations specified in the confirmed booking.
Customers may request additional stops or changes to the journey, subject to driver and vehicle availability.
Additional charges may apply for:
Extra mileage
Additional journey time
Additional stops
Waiting at additional locations
Changes to the agreed destination
A short additional stop that results in extra mileage may be charged according to the